Terms and conditions

1. Purpose

These terms govern the concierge services provided by à compléter ("PRIVEAA"): searching, booking and following up flight tickets, hotel accommodation and villa rentals.

2. Our role

PRIVEAA acts as an intermediary. Services are performed by third parties — airlines, hotels, owners or local agencies — whose own terms apply to the contract. PRIVEAA cannot be held liable for a delay, cancellation or failure attributable to one of these providers.

3. Quotes and formation of contract

Every request results in a written proposal stating the service, its total price, the provider's cancellation terms and the validity of the offer. The contract is formed only once the client has expressly accepted it and payment or the agreed deposit is received.

Prices quoted before confirmation are indicative: airline and hotel availability and fares change constantly.

4. Prices and payment

Prices are inclusive of all taxes and, unless stated otherwise, include the PRIVEAA service fee. Bank charges, currency conversion costs and local taxes collected on site remain payable by the client.

5. Cancellation and changes

Cancellation and amendment terms are those of the selected provider and are given before confirmation. Some negotiated fares are non-changeable and non-refundable; this is always stated in the proposal.

PRIVEAA service fees remain due once a booking has been engaged, the research and negotiation work having been carried out.

6. Right of withdrawal

Under article L. 221-28 of the French Consumer Code, the fourteen-day right of withdrawal does not apply to transport, accommodation and leisure services supplied on a specific date or for a specific period. Clients are informed of this before any confirmation.

7. Travel documents and formalities

It is the client's responsibility to hold valid identity documents, visas, travel authorisations and vaccinations appropriate to their destination and nationality. PRIVEAA shares the information available to it but cannot be held liable for denied boarding or refused entry.

8. Insurance

No travel insurance is included by default. Cancellation, baggage and repatriation assistance cover is strongly recommended and can be arranged on request.

9. Complaints and mediation

Complaints must be sent in writing to bebewagencyllc@proton.me. Failing a satisfactory outcome within sixty days, the client may refer the matter free of charge to the mediator MTV Médiation Tourisme Voyage — www.mtv.travel.

10. Personal data

The processing of personal data is described in our privacy policy.

11. Governing law

These terms are governed by French law. Any dispute falls under the jurisdiction of the French courts, subject to consumer protection rules.